These terms and conditions regulate the Agreement between “you” the customer and Ink’d Away Ltd (Ink’d Away)
Please ensure that you have read and fully understood our terms and conditions prior to booking a treatment at Ink’d Away.

1. Appointments
Prior to your appointment, we will inform you of any preparation required for your treatment. If you do not follow the guidance this may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.
Ink’d Away will endeavour to ensure that your appointment runs on time. However, should we need to cancel your appointment at short notice, we will make every effort to contact you in advance. All treatments cancelled by Ink’d Away will be rebooked as soon as convenient for our client.
If you are unable to attend your appointment, please contact us at least 48 hours prior to your appointment for a weekday session or 7 days notice for a weekend appointment.
Re-booking after a ‘no show’ is at the owner’s discretion.
Late arrival to your appointment may result in a reduction in your treatment time, forfeiting your appointment or a charge.

2. Deposits
We do not currently ask for deposits. However, we would appreciate:
For weekday sessions a minimum of 48 hours notice to re-arrange your appointment.
For Saturday and Sunday appointments for 7 days’ notice.
Re-booking after a ‘no show’ is at the owner’s discretion.
Booking a treatment from a pre-paid package or course of treatment: no deposit is required, but should you fail to show or cancel within the 48 hour cancellation policy, your treatment will be forfeited.

3. Courses of treatment
Payments: All treatments purchased as a course or package must be paid for in full, prior to the first treatment.
Package or course expiry: All treatments from a course (except tattoo removal) must be taken within 12 months of the date of purchase; any treatments left unused after 12 months will be automatically redeemed and a new package will need to be purchased.
Tattoo removal package or course expiry: treatments must be taken within 24 months of the date of purchase; any treatments left unused after 24 months will be automatically redeemed.
Package refunds: Value packs or courses of treatment are only refundable for medical reasons. Any refund agreed between the client and Ink’d Away is calculated by deducting the full list price of all treatments already taken, plus any charges for non-attendance. The difference will be the refunded amount.

4. Suitability for treatment
We will always assess whether treatment is suitable for you, prior to any treatment being carried out.
It is the client’s responsibility to ensure that they provide Ink’d Away with relevant medical history and medication details prior to each treatment.
We cannot treat any clients who are under 18, pregnant or breast-feeding.
While all materials used in the process of laser removal are clean, please note that in some people infection through poor aftercare is possible. Reaction and dryness can occur and this is not the fault of the laser specialist. Your laser specialist will guide you through aftercare methods. Aftercare information is also available on www.inkdaway.co.uk and in printed form at the business.
We are happy to advise on any issues that may arise, and we recommend that you contact us straight away if you have any concerns. Proof of age will sometimes be requested so always have it with you for your appointment.
Costs and cost sizing for treatment is at the owners discretion although guide size boxes are used as a guideline to determine costs. Payments are accepted by Debit or Credit card or Cash only.
It is the client’s responsibility to ensure that he or she provide Ink’d Away with all relevant medical details prior to each treatment. Ink’d Away will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Ink’d Away regarding the care of a treated area.


5. Website use
We attempt to ensure that the information available on the web site at any one time is accurate. However, Ink’d Away assume no duty to update such information and cannot guarantee that it will be fault-free. Should such a situation occur Ink’d Away may not accept your order.
our statutory rights are not affected by these terms and conditions.
We will not accept liability (except for any errors and omissions in the presentation of goods on the web site and reserves the right to change information, specifications and descriptions of listed goods and products at any time. We will, however, do our best to correct any errors and omissions as quickly as practicable after being notified of them
We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.
You undertake that the details you provide for the purpose of ordering or purchasing goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the costs of the products you are purchasing.
If for any reason your credit card details are incorrect or there is not enough money in your account or for any other reason the order cannot be processed your order may be cancelled.
If there are any changes to the details supplied by you, it is your responsibility to inform us as soon as possible.

6. Use of the site content
The copyright, design rights and artwork on the web site belong to Ink’d Away Ltd (Ink’d Away). All other intellectual property rights are reserved.
This website is for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer or sell any information obtained from this website.
Unfortunately, because of the nature of selling via the Internet and product variability, we cannot guarantee that the product colours will be of an exact likeness as seen or as described. Although we strive to portray images in a realistic light, sometimes we are governed by what imagery is available.
The colours and dimensions of the products portrayed on the site are merely there as a guide. We strive to portray the products as near as we can to the actual colour ways, but we have no control over your personal computer and its settings. Some products incorporate natural materials (e.g. wood, leather, etc.) which may also vary slightly. Therefore colours of products may vary slightly ‘in the flesh’ from the colour that is portrayed on the website.


7. Liability
Ink’d Away will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
Clients will be required to read and sign the relevant consent forms prior to treatment. We are unable to provide any treatment without your written consent.
It is the client’s responsibility to ensure that they provide Ink’d Away with all relevant medical history and medication details prior to each treatment. Ink’d Away will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of Ink’d Away, regarding the care of a treated area.

8. Your right to complain
Ink’d Away endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at Ink’d Away you are entitled to lodge a complaint, either in person, by telephone or in writing. Contact details are on our contact us page.

9. Treatment Discount Vouchers/Codes
Not to be used in conjunction with any other offer or promotion.
Applicable to new and existing clients.
One voucher per person.
The voucher should be surrendered upon purchase of the treatment.
Offer applies to single and courses of treatments.
Offer can only be used on treatments.
Offer is subject to patient suitability for treatment.
Voucher is non-transferrable and cannot be exchanged for money.

10. Shop Discount Vouchers/Codes
Not to be used in conjunction with any other offer or promotion.
Applicable to new and existing clients.
One voucher per person.
The voucher should be surrendered upon purchase of the treatment.
Offer can not be used on treatments.
Offer is subject to patient suitability for treatment.
Voucher is non-transferrable and cannot be exchanged for money.

11. Social Competition Terms & Conditions
No purchase is necessary to enter our social competition.
This competition is not affiliated with the social platform of which it has been published.
We reserve the right to amend or alter these Terms from time to time.
These rules will be deemed incorporated into each competition except to the extent that any specific instruction in a competition provides otherwise.
Competition details within the social caption such as entry dates, required actions and deadlines form part of these terms and conditions.
By entering the competition, entrants will be deemed to have read and understood these Terms and be bound by them. All of our decisions will be final and binding and no correspondence will be entered into.
Any person who is an employee or an immediate family member of an employee of any company or any other person who is directly connected with the organisation of any particular competition is ineligible to participate. Entry is open to residents of the UK except for employees (and their families) of Ink’d Away.
All entrants are to be aged 18 or over.
The Promoter’s decision is final and binding in all respects on all entrants. No correspondence will be entered into. Entries that do not comply in full with these entry terms and conditions will be disqualified.
Use of a false name or details will result in disqualification.
All entries must be made directly by the person entering the competition, no group, mass, or software entries will be accepted.
All entries must be received by the closing date specified in the competition and entries received after this date will not be put forward for the draw.
Answers will be entered upon submission. No responsibility will be taken for any answers that are misdirected, lost for technical or other reasons or received after the closing date.
We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believe is fraudulent.
Entrants are liable for their costs to access computer networks.
We will not be liable for or accept any responsibility for: (i) any failure by the winner or any entrant to comply with these terms and conditions; (ii) any disruption, delay or misdirection of entries; or (iii) any server, system or network failures, malfunctioning or inaccessibility .
We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise.

12. Prizes
If for any reason an advertised prize is unavailable we reserve the right at our absolute discretion to substitute a similar prize of equivalent or greater value. Only one prize will be awarded per household.
There will be no cash or other alternative to the prize offered and prizes are not transferable.
The winner’s name will be selected in a random draw, after the closing date, from all correct or appropriate answers and actions received.
The winner of a prize will be notified within 28 days after the winner has been ascertained.
Please allow 28 days for delivery of all product-focused prizes.
If the winner of the competition is unable to take up a prize for any reason or if the winner cannot be notified after reasonable efforts having been made in the 14 days post-competition, then we may dispose of or cancel the prize as we see fit without any liability to the winner for having done so.
For each competition, only one prize will be awarded per entrant / email address.
Prizes Involving Travel: Travel arrangements are the responsibility of prize winners unless otherwise stated.
Competition prizes/tickets may be restricted to certain times of the week and year, and unless otherwise stated all prizes must be taken within six months of the date of the competition draw.
Where prizes are to be provided by a third party then the winner will be required to complete all appropriate or applicable booking or other formalities direct with such providers. We will have no responsibility for the acts/defaults of any other persons or companies.
The Promoter may refuse or disqualify any entry (including winning entries) if the entrant concerned or anyone authorised by the entrant to deal with their entry, acts in a way towards the Promoter that the Promoter reasonably considers being inappropriate, unlawful or offensive. If the winning entry is disqualified the Promoter reserves the right to award the prize to another entrant.
Promoter: Ink’d Away, Unit 26/27, Marketplace, Cwmbran Centre, Torfaen, NP44 1PX